Conditional eSIM Refund Policy

Our refund policy is designed to address various scenarios where a refund might be necessary. Please review the conditions below to determine your eligibility for a refund.

1. Refund for Service Withdrawal

• Eligibility: If you decide not to use the eSIM due to changes in your plans.
• Conditions:
  • The eSIM has not been activated.
  • The request is made within 30 days of purchase.
• Refund Amount: A full refund will be issued.

2. Refund for Incompatible or Locked Device

• Eligibility: If your device is incompatible with the eSIM or is locked, preventing its use.
• Conditions:
  • The eSIM has not been activated or used.
  • You have not scanned the QR code.
  • The request is made within 30 days of purchase.
  • You must provide a screenshot or necessary information to verify the incompatibility or lock.
• Refund Amount: A full refund will be issued.

3. Refund for Connection Issues

• Eligibility: If you experience connection issues due to Selenify's network infrastructure or issues in the destination country.
• Conditions:
  • Contact our Customer Support Team at help@selenify.com or through our chat to report the connection issue.
  • The request is made during your trip, and the issue is reported promptly.
  • If reported after your trip, we cannot guarantee a refund.
• Refund Amount: A partial or full refund may be issued depending on the extent of the connection issues and the data used.